Refund Information
We get it - sometimes things don’t work out. Maybe the size is off, or maybe your new gear just doesn’t vibe with your ride. No worries! Here’s how we handle returns, Cyril-style:
Our 30-Day Return Deal
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Got second thoughts? You’ve got 30 days to return your item.
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It must be unused, in its original packaging, and come with proof of purchase.
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No battle scars, no “I wore it once” excuses - we need it in top shape!
How to Start a Return
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Log in to your account and use our automated return system.
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If accepted, we’ll send you information on how to return.
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Once we receive and approve your return, store credits are processed within 2 business days - quick as a downhill sprint!
Wrong Item? Damaged Gear? We’ve Got You!
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Hit a snag? Received the wrong order? Let us know ASAP and we’ll fix it faster than Cyril can bomb a hill. Damaged / Faulty gear is eligabile for refunds.
The No-Go List
Some items can’t be returned:
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Gift cards (use ‘em, don’t lose ‘em!)
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Custom products (once it’s made just for you, it’s yours!)
Need Help?
Still have questions? Shoot us an email at team@bikersrepublic.co.nz, and we’ll sort you out.