FAQ

FAQ

The Bikers' Republic shopping basics

Shopping

How long will it take for my order to arrive?

Our orders move faster than Cyril escaping a pack of bone-loving greyhounds!

- 2-3 working days for non-rural deliveries.
- up to 5 working days for rural deliveries.

See our Shipping Info.

Can I Click & Collect?

For now you'll need to settle for "Click & Chill" - we are still working on our Newmarket store, but Subscribe and we'll let you know as soon as the doors open!

Do you offer free shipping?

All orders over $99 ship FREE of charge! For smaller orders under $99:

$6.99 for non-rural
$11.99 for rural

Read our full Shipping Info here.

What happens if I order the wrong size or change my mind?

Not 100% happy? No problem - we want you to love your gear as much as Cyril loved his dear old Auntie Beatrice.

For a full refund within 30 days of purchase click here to lodge a return.

Please read our full returns policy to ensure your return is eligible.

Do you ship internationally?

Short answer is no we only ship within New Zealand.

We did consider shipping into Australia but believe the Russell Crowe risk is too high. Yep we just can't bear the though of the Aussies claiming Cyril as one of their own.

Does Biker's Republic price match?

Price match? Oh, absolutely. At Biker's Republic, we don't just match prices - we beat them like Cyril beat his Red Bull Hardline record last Summer. If you find the same SKU advertised cheaper, let us know, and we'll beat it.

See our full Price Match policy.

I've got a product question - can you help?

Absolutely we would love to help! Just email us or jump on live chat and we'll get your questions answered!

What payment methods are accepted?

We accept all major credit cards, as well as PayPal, Google Pay, and Shop Pay.

We also accept Buy Now, Pay Later through AfterPay.

If Cyril had his way, we would still be accepting bartered bike parts and IOUs scribbled on napkins. Needless to say, he lost the staff vote.

Do you offer bike assembly and servicing?

Even old mate Cyril can't be everywhere at once, so we've got a network of Bike assembly and service partners throughout New Zealand.

These guys are on to it and can handle all the mechanical support you need.

For a list of locations click here.

Really? Another cycling store?

Biker's Republic

What makes Biker's Republic different?

What makes us different? Simple. We question everything. Why settle for average when you can have the best service, the best gear, and the best prices, all in one place?

And yes, best service is first because this is the core of the Biker's Republic culture. Ensuring your Biker's Republic shopping experience is incredible is 100% our primary goal.

Lastly, we have one thing that no other Bike Store has... our very old mate Cyril. I mean who else has a mascot that taught Mat Hoffman the no-footed cancan on a 1981 Raleigh Twenty.

Who is Cyril, and why is he the face of Biker's Republic?

Cyril is our legendary mascot and the spirit of Biker's Republic. Once a 19th-century daredevil cyclist, Cyril's love for two-wheeled adventures was so powerful that not even an untimely demise could stop him.

Now, as an unrelenting skeleton with a passion for cycling, Cyril represents everything we stand for: boldness, adventure, and a rebellious spirit. He's the perfect face for our brand because, like cycling, Cyril is timeless, unstoppable, and just a little quirky.

Actually, nope that's an understatement - Cyril is one quirky ass bag of bones.

Read his full story here.

Do you have a physical store?

Not yet but it's on the way! We are working on a premises in Newmarket and we'll make a big song and dance the minute we're ready to open!

Trust me, Cyril is excited like he just scored Tay Tay's 22 hat.

How will Biker's Republic contribute to the NZ cycling community?

At Biker's Republic, we're dedicated to fueling the growth of cycling in New Zealand.

We plan to sponsor local events that bring riders together, support track-building projects to expand riding opportunities, and back talented riders to help them achieve their dreams.

Most importantly, we're committed to providing the best possible service to the New Zealand cycling community, offering quality gear, expert advice, and unwavering support for everyone who shares our love of two wheels.

Do you offer any Biker's Republic Sponsorship?

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How can I get in touch?

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Now that your questions have been answered...

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